Shipping Policy


SHIPPING POLICY


Shipping Rates

Canada: 
  • Free shipping on orders over $79
  • Handmade only: Free shipping on orders over $19.99 

International: Calculated at checkout.


Processing Time
  • Orders are processed within 1-5 business days after payment is confirmed
  • During peak periods (sales, restock and new release nights), please allow up to 7 business days for your order to be processed.
  • Handmade items takes about 1-4 business days.

Preorder Items

  • Pre-order items have different processing and shipping times depending on the product, so please refer to the item details.
  • Pre-order items may have different shipping rates. Kindly check the details in the product description.
  • IMPORTANT:  If your order includes pre-order items, all items will be shipped together when the pre-order products are ready.
  Shipping Time
  • Standard shipping within BC takes approximately 2–4 business days
    (Delivery may be delayed depending on your location or the shipping carrier’s circumstances.)
  • Delivery times may vary during holidays, peak seasons, or due to unexpected delays
  • We do not ship to PO boxes
  • Customs duties and taxes are the buyer’s responsibility
  • Orders that are refused upon delivery will not be refunded or reshipped, including the shipping fee
  • *Extra Shipping fees may be charged for orders over 2kg.
Shipping Protection   
    We offer optional shipping protection for your order, covering loss, theft, damage, or non-delivery — up to a maximum of $300. Please note: If shipping protection is not selected at checkout, we are not responsible for lost, stolen, damaged, or undelivered packages. Refunds or replacements will not be provided once the tracking shows delivery confirmation.