Returns

 

RETURN POLICY

 


  • Our policy lasts 7 days (from delivery date) for a refund.
  • Returns must be approved within 7 days of delivery. Reach out via the Contact Us page to begin the process.
  • To complete your return, we require a receipt or proof of purchase. Once inspected by our members and we will also notify you of the approval of your return.
  • Please understand that items sent back to us without first requesting a return by email will not be accepted and cannot be refunded. 
  • You will be responsible for paying for your own shipping costs for returning your item. Any shipping fees associated with your original order are non-refundable.
  • Returns that are missing tags and/or damaged will not be processed and will not be returned to sender and cannot be refunded.
  • 10% restocking fee on returns over $100.
  • We suggest you obtain a tracking number and insurance as we are not responsible for lost packages.
  • For exchanges simply visit the website and place a new order for the items you would like. 
  • To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-refundable items:

  • Items using discounted promo codes

  • Swimsuits, underwear, hats, socks, accessories etc

  • Sale items

  • Holiday items

  • Gift cards / Store Credit

  • Shipping Costs

  • Pre-order items
  • Prices end in .99
  • Customized stamps
  • Ink

Please note that refunds, exchanges, or cancellations are not possible due to delays. Thank you for your understanding!

Colour Disclaimer: Monitor variations and individual perception can cause slight differences in the displayed colours. While we strive for realistic representation, please note that actual colours may vary from your monitor.

Size Chart: According to our size measuring method, there might be a slight difference of about 1-3cm. *Size exchanges and returns due to colour differences are considered as a change of mind.

Damaged Products

If your products arrive damaged, please contact us within 24hrs with photos of damaged products so that we can evaluate the issue and make it right.

If your packages/ box arrive damaged, please keep the package and contact the carrier. We are not responsible for damaged packages occurred during the shipping process.