Shipping Policy
SHIPPING POLICY
WITHIN CANADA
INSTOCK
- Sunday's Pick Items: Free shipping on orders over $29.99
- Handmade: Free shipping on orders over $19.99
- Kids Clothes (Preorder): Free shipping on orders over $79.99
- Shipping flat rates vary by province.
- If your order includes multiple in-stock categories, the highest free shipping threshold will apply.
- Pre-order items are calculated separately.
- Free shipping applies only if the pre-order subtotal and all in-stock category subtotals meet their respective thresholds, as pre-order and in-stock items ship separately to avoid delays.
- If your in-stock items do not meet the free shipping threshold and you are willing to wait until the pre-order items arrive at our warehouse to ship everything together and save on shipping, please contact us before submitting your order.
INTERNATIONAL
- Calculated at checkout.
Processing Time
- Orders are processed within 1-5 business days after payment is confirmed
- During peak periods (sales, restock and new release nights), please allow up to 7 business days for your order to be processed.
- Handmade items takes about 1-4 business days.
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Pre-order items have different processing and shipping times depending on the product, so please refer to the item details.
- Pre-order items may have different shipping rates. Kindly check the details in the product description.
- Delivery may be delayed depending on your location or the shipping carrier’s circumstances.
- Delivery times may vary during holidays, peak seasons, or due to unexpected delays
- We do not ship to PO boxes
- Customs duties and taxes are the buyer’s responsibility
- Orders that are refused upon delivery will not be refunded or reshipped, including the shipping fee
- *Extra Shipping fees may be charged for orders over 2kg.
Please note: If shipping protection is not selected at checkout, we are not responsible for lost, stolen, damaged, or undelivered packages. Refunds or replacements will not be provided once the tracking shows delivery confirmation.