- Our policy lasts 7 days (from delivery date) for a refund.
- All returns must be authorized by email first within 7days of receiving your order at email@example.com.
- To complete your return, we require a receipt or proof of purchase. Once inspected by our members and we will also notify you of the approval of your return.
- Please understand that items sent back to us without first requesting a return by email will not be accepted and cannot be refunded.
- You will be responsible for paying for your own shipping costs for returning your item. Any shipping fees associated with your original order are non-refundable.
- Returns that are missing tags and/or damaged will not be processed and will not be returned to sender and cannot be refunded.
- 20% restocking fee on returns over $200.
- We suggest you obtain a tracking number and insurance as we are not responsible for lost packages.
- For exchanges simply visit the website and place a new order for the items you would like.
- To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items using discounted promo codes
Swimsuits, underwear, hats, socks, accessories etc
Gift cards / Store Credit
- Pre-order items
- Prices end in .99
** Please note that the colours may appear different on each computer screen. Therefore, the variation in shades cannot be considered a reason for a refund. If you decide to return the item for a refund, kindly note that you will be responsible for the shipping charges.
**To ensure the best fit, we recommend considering height and weight rather than age, as kids vary in body shape and development. Size exchange is also considered as a change of mind and you will be responsible for the shipping charges.
If your products arrive damaged, please contact us at firstname.lastname@example.org within 24hrs with photos of damaged products so that we can evaluate the issue and make it right.
If your packages/ box arrive damaged, please keep the package and contact the carrier. We are not responsible for damaged packages occurred during the shipping process.