Returns

RETURN POLICY

 

  • Our policy lasts 7 days (from delivery date) for a refund.
  • All returns must be authorized by email first within 7days of receiving your order at hello@sundaypaloma.com. 
  • To complete your return, we require a receipt or proof of purchase. Once inspected by our members and we will also notify you of the approval of your return.
  • Please understand that items sent back to us without first requesting a return by email will not be accepted and cannot be refunded. 
  • You will be responsible for paying for your own shipping costs for returning your item. Any shipping fees associated with your original order are non-refundable.
  • Returns that are missing tags and/or damaged will not be processed and will not be returned to sender and cannot be refunded.
  • 20% restocking fee on returns over $200.
  • We suggest you obtain a tracking number and insurance as we are not responsible for lost packages.
  • For exchanges simply visit the website and place a new order for the items you would like. 
  • To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-refundable items:

  • Items using discounted promo codes

  • Swimsuits, underwear, hats, socks, accessories etc

  • Sale items

  • Holiday items

  • Gift cards / Store Credit

  • Shipping Costs

  • Pre-order items
  • Prices end in .99

 ** Please note that the colours may appear different on each computer screen. Therefore, the variation in shades cannot be considered a reason for a refund. If you decide to return the item for a refund, kindly note that you will be responsible for the shipping charges.

**To ensure the best fit, we recommend considering height and weight rather than age, as kids vary in body shape and development. Size exchange is also considered as a change of mind and you will be responsible for the shipping charges. 

Damaged Products

If your products arrive damaged, please contact us at hello@sundaypaloma.com within 24hrs with photos of damaged products so that we can evaluate the issue and make it right.

If your packages/ box arrive damaged, please keep the package and contact the carrier. We are not responsible for damaged packages occurred during the shipping process.